Terms of Service
Cancellations, Refunds, and Scheduling
We understand that things don't always happen the way we plan and we will try our best to organise another date with you. If you really must cancel your party you must notify us as soon as possible.
The Client understands that an upfront 50% deposit fee is due within 48 hours after booking. This deposit can be paid via bank transfer or through PayPal. The Client also understands that if the deposit is not paid, the booking will be cancelled.
If you do not wish to have your party photos or videos posted on our website or used for promotion and advertising, please let us know prior to the party. Otherwise, we reserve the right to post your party photos as an example of our parties.
The client agrees to provide all necessary tables and chairs, décor, food, drink and cake as Little Princess Parties will not supply these for you.
The client must inform Little Princess Parties of any allergies to food or products such as latex, acrylics, temporary tattoos or face paints prior to the event or party. The Client understands that Little Princess Parties is not responsible for allergic reactions to any costumes, cosmetics, accessories or any food and beverages not supplied by Little Princess Parties consumed before, during or after the party. It is the responsibility of the Client and all parents and guardians to inform Little Princess Parties of any allergies and take the appropriate steps to avoid contact with such items.
All pets must be contained and kept away from the party area during the time you've booked our service. In the case that the client, a member of the client’s family, or the family pet soils, stains or rips a costume in any way the client will be responsible for compensating all costs to clean, repair or replace the costume.
Lice, Colds, and Contagious Viruses/Illnesses
The performer will not perform if any guest or child at the party has lice. The performer has the right to leave if it is discovered that any child has lice.
If a guest invited to the party is ill and highly contagious we recommend having the child not attend the party. In the case that the child can no longer attend due to an illness, let us know and we can organise a personalised letter or video.
If the child has a cold, we encourage the child to participate however we recommend that you are wary of your child's actions to ensure that your child does not spread the cold to our performer(s) or any other guests at the party.
If final remaining balance is not paid, a late fee will be added onto your bill for each day your balance is not paid. This fee can differ for the size of your event, but starts at $10CAD a Day.
Last Minute Bookings
If making a last minute booking where your party or event takes place within a week of the booking date, a late fee may be added onto your bill. This fee can range for your specific party or event - and how much preparation or customization you may be requesting. Last Minute Booking Fees start at $25CAD
A Travel fee is added to every Party or Event of 0.75 Cents a km. Please contact us for your quote.
Face Painting can be included with our princess party packages.
No Food may be served during our visit. Please wait until our departure to serve any snacks, food, or drinks.
We may attend parties all across Atlantic Canada. Please be aware of our Travel fees.
Party Tips & Requirements
We recommend booking the performer to arrive at least 15-30 minutes after the party is scheduled to begin. This is to ensure that any party guests that may be stuck in traffic won't miss the magic!
Once the character arrives please do not bring your children out to see the character, seeing their favourite character arrive in a car will break the magic. The character will knock on your door when they are ready to come inside.
In the case that the client does not answer the door, the performer will ring your phone three times. If the door is not answered within 15 minutes, the performer has the right to leave. Any lost time due to the client delaying will not be made up for. If the client does not answer the door the client will not be refunded.
In hot weather, shade and water must be provided for the characters. Have water available for the character to drink throughout your party. The wigs and costumes are extremely hot and our characters need to stay hydrated. In cold weather an area shielded from the wind must be provided.
Venues must have air conditioning. In hot weather the A/C must be set a few degrees cooler than usual (keep in mind whilst you may be comfortable, the performers are dressed head to toe in wigs and hot undergarments).
Please ensure that you serve your food before we arrive or after our exit and leave the cake until the end. This is to ensure the children do not become distracted and miss out on something exciting!
Please have a power outlet available for us to use for our speakers. If there is not one available close to where you are having us do the activities please let us know in advance so that we can organise our Cordless Alternatives.
Make sure to have a chair set up for each character, a table and a cleared area for the children to sit in front of the character for games and performance.
Be available to aid the performer if issues arise with children misbehaving. If children are misbehaving, please have the parent/guardian remove their child from the activity until they have calmed down.
Unfortunately there is always the time where the character needs to go. This can be an upsetting time for the children. To ensure that the children are not too disappointed, make sure to plan an exciting activity to occur directly after the character's departure. Please ensure that the children do not follow the character out to their car as this will ruin the magic!
Cancellations, Refunds, and Rescheduling
We understand that things don't always happen the way we plan and we will try our best to fix any issues. If you really must cancel your event please notify Little Princess Parties as soon as possible. In the case that the party cancellation is by the Client’s decision, the following statements apply;
An upfront 50% deposit fee is due within 48 hours after confirming booking.
It is up to the client to supply a sound system (if the event requires). The client must provide all necessary tables and chairs, décor, food, drink and cake as Little Princess Parties will not supply these for you. If rain occurs and the event has been scheduled outdoors, the client is responsible for arranging an indoor alternative or the entertainment will be cancelled without refund of deposit.
Discrete parking is to be provided by the event co-ordinator. One parking space for each character is ideal.
Events less than three hours long do not require breaks. For three hour events, a fifteen minute break must be provided halfway through the event. For events longer than three hours, 30 minute breaks must be provided every two hours. If a break is around lunch time, the break must be half an hour long. If food is not accessible without travelling further than five minutes away from the venue, the break provided must be an hour long. The break area must be out of sight, air conditioned and have drinkable water available.
Or alternatively, (if you have booked multiple characters) characters can be swapped. Have a few characters on for an hour, whilst you have the other characters off.
In hot weather, shade and water must be provided for the characters. In cold weather an area shielded from the wind must be provided. The area that is provided for the characters must NOT be muddy or wet.
Venues must have air conditioning. In hot weather the A/C must be set a few degrees cooler than usual (keep in mind whilst you may be comfortable, the performers are dressed head to toe in costumes, wigs and hot undergarments).
In the case that a visit requires a staged performance, the event coordinator must provide all audio equipment (microphones and sound system), Unless otherwise discussed with a representative of Little Princess Parties.