Terms of Service

Party Booking

Cancellations, Refunds, and Scheduling

We understand that things don't always happen the way we plan and we will try our best to organise another date with you. If you really must cancel your party you must notify us as soon as possible. If the birthday child falls sick, the party may be postponed at no extra cost. In the case that the party cancellation is by the Client’s decision, the following statements apply: All cancellations made prior to your event will result in forfeiting of your whole deposit. A rescheduled party must be within 3 months of the party date. Once the Entertainer has performed and left the venue no refunds of any sort will be given unless extreme instances have occurred. In the event of extreme weather, serious illness, or other unforeseen extremities, we reserve the right to cancel the event and offer an alternative date. If a performer feels unsafe during a party situation, they have a right to leave and no refund will be given. Cancellations within 48 hours of the party will not be eligiable for reschedulling. All Deposits are non-refundable.



Payment

The Client understands that an upfront 50% deposit fee is due within 48 hours after booking. This deposit can be paid via bank transfer or through PayPal. The Client also understands that if the deposit is not paid, the booking will be cancelled. Your Booking is not confirmed without a deposit, with no guarantee of your party date availability staying open before this time. The remaining balance must be paid before your party date by any of the previous methods. If any gratuity is given (which is optional but much appreciated by our performers), it must be given in Cash, in a place where no children are around, or in an envelope. The deposit is an acknowledgement that you agree to all of the terms and conditions discussed on this page. The remaining 50% balance may be paid any time up until the day before your party. The performance/party cannot begin unless you are fully paid.



Photography

If you do not wish to have your party photos or videos posted on our website or used for promotion and advertising, please let us know prior to the party. Otherwise, we reserve the right to post your party photos as an example of our parties. The addition of booking a Party Assistant alongside a character can have them assist in taking photos. These would be emailed to you after your party within the following week.



Performance

The client agrees to provide all necessary tables and chairs, décor, food, drink and cake as Little Princess Parties will not supply these for you. Air conditioning or a heater will be provided to the entertainer in uncomfortable weather conditions. If rain occurs and the event has been scheduled outdoors, the client is responsible for arranging an indoor alternative or the entertainment will be cancelled without refund of deposit. If you cannot supply the aforementioned please notify us prior to the party.



Allergies

The client must inform Little Princess Parties of any allergies to food or products such as latex, acrylics, temporary tattoos or face paints prior to the event or party. The Client understands that Little Princess Parties is not responsible for allergic reactions to any costumes, cosmetics, accessories or any food and beverages not supplied by Little Princess Parties consumed before, during or after the party. It is the responsibility of the Client and all parents and guardians to inform Little Princess Parties of any allergies and take the appropriate steps to avoid contact with such items.



Damages

All pets must be contained and kept away from the party area during the time you've booked our service. In the case that the client, a member of the client’s family, or the family pet soils, stains or rips a costume in any way the client will be responsible for compensating all costs to clean, repair or replace the costume. Please do not serve any food/drinks during the characters visit. Serving food after the departure of a character is a great distraction from the sadness of them leaving.



Lice, Colds, and Contagious Viruses/Illnesses

The performer will not perform if any guest or child at the party has lice. The performer has the right to leave if it is discovered that any child has lice.

If a guest invited to the party is ill and highly contagious we recommend having the child not attend the party. In the case that the child can no longer attend due to an illness, let us know and we can organise a personalised letter or video.

If the child has a cold, we encourage the child to participate however we recommend that you are wary of your child's actions to ensure that your child does not spread the cold to our performer(s) or any other guests at the party.



Late Fees

If final remaining balance is not paid, a late fee will be added onto your bill for each day your balance is not paid. This fee can differ for the size of your event, but starts at $10CAD a Day. Reminder that your Remaining Balance must be paid the day before your party or event.



Last Minute Bookings

If making a last minute booking where your party or event takes place within a week of the booking date, a late fee may be added onto your bill. This fee can range for your specific party or event - and how much preparation or customization you may be requesting. Last Minute Booking Fees start at $25CAD Last minute bookings require the full payment at the time of booking



Travel Fees

A Travel fee is added to every Party or Event of 0.75 Cents a km. Please contact us for your quote.



Face Painting

Face Painting can be included with our princess party packages. Please note that no superhero characters face paint in any of their party packages. Our Party Packages include a set number of children. Please be aware if you have upgraded to more children, face painting will take longer, making less time for the other activities. In this case, you have the option to choose to remove face painting, switch to nail painting or tattoos, or add a Party Assistant or secondary Character. You may also remove the other activities if you would rather a focus on the face painting



Food

No Food may be served during our visit. Please wait until our departure to serve any snacks, food, or drinks. The Character may take part in "Happy Birthday" with notice.



Party Location

We may attend parties all across Atlantic Canada. Please be aware of our Travel fees. The party may be held in any family friendly place such as a Home, Community Center, Hall, Play Place, Swimming Center, Bowling Alleys, Churches, Schools, Daycares, Sport Centers, Party Specialty Locations, Hotels, and much more.



Party Tips & Requirements

Arrival

We recommend booking the performer to arrive at least 15-30 minutes after the party is scheduled to begin. This is to ensure that any party guests that may be stuck in traffic won't miss the magic!

Once the character arrives please do not bring your children out to see the character, seeing their favourite character arrive in a car will break the magic. The character will knock on your door when they are ready to come inside.

In the case that the client does not answer the door, the performer will ring your phone three times. If the door is not answered within 15 minutes, the performer has the right to leave. Any lost time due to the client delaying will not be made up for. If the client does not answer the door the client will not be refunded.



Outdoor Parties

In hot weather, shade and water must be provided for the characters. Have water available for the character to drink throughout your party. The wigs and costumes are extremely hot and our characters need to stay hydrated. In cold weather an area shielded from the wind must be provided. The area that is provided for the characters must NOT be muddy or wet. In the event of rain, please have a backup plan settled as we will not perform in poor weather conditions.



Indoor Parties

Venues must have air conditioning. In hot weather the A/C must be set a few degrees cooler than usual (keep in mind whilst you may be comfortable, the performers are dressed head to toe in wigs and hot undergarments). Please also have water available for the character to drink throughout your party.



Food

Please ensure that you serve your food before we arrive or after our exit and leave the cake until the end. This is to ensure the children do not become distracted and miss out on something exciting! Any damages to costumes due to food, will be covered by the client. Please do not have any foods out while the character is present.



Equipment

Please have a power outlet available for us to use for our speakers. If there is not one available close to where you are having us do the activities please let us know in advance so that we can organise our Cordless Alternatives.

Make sure to have a chair set up for each character, a table and a cleared area for the children to sit in front of the character for games and performance. we reccomend moving aside any small furiture to create more room for activities.



Misbehaving Children

Be available to aid the performer if issues arise with children misbehaving. If children are misbehaving, please have the parent/guardian remove their child from the activity until they have calmed down. You as the hostess/host, or the child’s parent, are responsible for any behavior problems or issues during a Party. Our Characters will not assume responsibility for providing any disciplinary action during a party. In order to continue to deliver and offer a magical and wonderful experience for your Princess Party, our Princesses will need to focus on the Little Princesses that are following the rules and behaving properly during the party. As for adults attending a Princess Party, it is up to the hostess/host to maintain a "Princessey" atmosphere. The Princesses are not able to talk or sing over disruptive attendees.



Departure

Unfortunately there is always the time where the character needs to go. This can be an upsetting time for the children. To ensure that the children are not too disappointed, make sure to plan an exciting activity to occur directly after the character's departure. Please ensure that the children do not follow the character out to their car as this will ruin the magic!



Other Entertainment

Our Princesses cannot perform with un-approved Character or Entertainment companies in the area. Contact us if you are booking more than one entertainment company to find out if they are on our approved list. If you do not let us know and we arrive with an un-approved company present, Our characters have the right to leave, with no refund to the client.



Large Events

Cancellations, Refunds, and Rescheduling

We understand that things don't always happen the way we plan and we will try our best to fix any issues. If you really must cancel your event please notify Little Princess Parties as soon as possible. In the case that the party cancellation is by the Client’s decision, the following statements apply; All Deposits for Events are Non-Refundable. You may Transfer to an Alternate Date pending Availability. Once the Entertainer has performed and left the venue no refunds of any sort will be given unless extreme instances have occurred. In the event of extreme weather or other unforeseen extremities, we reserve the right to cancel the event and offer an alternative date.



Payment

An upfront 50% deposit fee is due within 48 hours after confirming booking. This deposit can be paid via bank transfer, Cheque or through PayPal. If the deposit is not paid the booking will be cancelled. All bookings made less than a week prior to the event require the payment to be paid in full upfront. All event bookings less than 3 hours long are required to be paid upfront and in full.



Performance

It is up to the client to supply a sound system (if the event requires). The client must provide all necessary tables and chairs, décor, food, drink and cake as Little Princess Parties will not supply these for you. If rain occurs and the event has been scheduled outdoors, the client is responsible for arranging an indoor alternative or the entertainment will be cancelled without refund of deposit.



Parking

Discrete parking is to be provided by the event co-ordinator. One parking space for each character is ideal. This is to keep from ruining the magic.



Breaks

Events less than three hours long do not require breaks. For three hour events, a fifteen minute break must be provided halfway through the event. For events longer than three hours, 30 minute breaks must be provided every two hours. If a break is around lunch time, the break must be half an hour long. If food is not accessible without travelling further than five minutes away from the venue, the break provided must be an hour long. The break area must be out of sight, air conditioned and have drinkable water available.

Or alternatively, (if you have booked multiple characters) characters can be swapped. Have a few characters on for an hour, whilst you have the other characters off.



Outdoor Events

In hot weather, shade and water must be provided for the characters. In cold weather an area shielded from the wind must be provided. The area that is provided for the characters must NOT be muddy or wet.



Indoor Events

Venues must have air conditioning. In hot weather the A/C must be set a few degrees cooler than usual (keep in mind whilst you may be comfortable, the performers are dressed head to toe in costumes, wigs and hot undergarments).



Stage Performance

In the case that a visit requires a staged performance, the event coordinator must provide all audio equipment (microphones and sound system), Unless otherwise discussed with a representative of Little Princess Parties. If you are interested in a Stage Performance, Please Let us know which type (Dance, Song, or Skit), and If you would like it to be in only English, or English and French.